When your network goes down, so does your business

There are a lot of ways your network can go down and it’s more common than you might think. Here’s some simple math… let’s say there are 20 components that your network depends on to stay up and running, and each of them is good for a 99.9% uptime. That 0.1%, multiplied by 20 components means the possibility that any single component fails is about 2%. So over the course of a year, your combined downtime could be as much as a whole week.

What causes the most network outages?

Assuming you’re getting service from your internet provider, these are the most likely causes of network downtime.

Security breach

If your company uses computers, network security is a constant concern. When most people think of cybersecurity, they think about criminals trying to steal data, like your customers’ private information. But there are other reasons they want to hack into your network. One of the most common is to shut your business down until you pay a ransom. Or, they may want to set up accounts under your corporate identity.

It often starts with an email that appears innocent but has a malicious link that opens the door and gives the sender access. There are also websites that hackers create just to tempt you with malicious downloads that give them access by installing a virus.

It’s estimated that 70% of all small- to medium-sized businesses that suffer a major loss of data go out of business within one year. We don’t want that to happen to you. In fact, we’ve already prevented most types of security breaches before they can get in the system, and we constantly stay on top of the latest trends to stay one step ahead of the bad guys.

Hurricanes and other natural disasters

Despite your best efforts to cover your workstations and servers with plastic, trash bags don’t offer much protection if a hurricane blows the windows out or your business gets flooded. The only true way to protect your files and data is to make sure automatic backups are performed regularly, with the files stored in an offsite location.

At NetComplete, we offer backup storage on the Cloud, which means all your files can be retrieved quickly and you can begin work as soon as the storm passes.

Equipment failure

There are multiple components that make up your network and, even though most systems have built-in redundancy, it only takes one of them going down to cause problems. If the switch on your ethernet port – the point where the internet connects to your system – stops working, you’re shut off from the rest of the digital world.

Digital components don’t last forever. Over time, they start to weaken and fail. However, they often show signs of stress that we can monitor remotely and address before the component goes down. And if they go down suddenly without warning, we’ll drop everything to replace or repair it as quickly as possible so you can get back to business.

Human error

Whether it’s because somebody downloads a virus, installs their own infected software, or installs their own peripheral component, there are many ways that employees can mistakenly cause system problems. Even charging a personal smartphone through the USB port on a company laptop, or letting a new employee connect to the network with their personal laptop, can introduce malware or viruses into the system.

Our customers at NetComplete enjoy complete peace of mind because they know that their business operations are protected from these types of outages. They know that we monitor their critical systems 24/7 and usually prevent potential issues before they cause problems. And for the rare sudden, unexpected problem that may occur, we get it taken care of quickly, so they can get back to business.

Our Complete IT Solutions include the following services:

  • Remote server monitoring and desktop maintenance
  • Real-time notifications of any warnings, outages, or errors
  • Anti-virus protection for all servers and desktops
  • Virus removal and remediation, when needed
  • Remote backup with regular testing to verify data can be recovered after emergency
  • Maintenance checklist performed 2X per month covering multiple servers
  • Microsoft patches reviewed and applied as needed
  • Convenient, easy-to-use remote help desk
  • Mobile device support
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