What to look for in your IT Support provider

There’s a wide array of IT support services in Orlando offering to help businesses. Before you hire the first service you come across, remember that your business is going to rely on them for critical support. Finding the right IT support provider is as important to your business as choosing the right team in each department. Follow this guide to find out what you should be looking for when you decide which provider to hire.

What to look for in your IT Support provider

What is (and isn’t) included

When an IT support provider contracts with a company, they should have a very specific set of services they offer. Ask to look at contract details beforehand, and always ask to get specifics in writing if they’re not already on the contract.

While they may provide any support you need, it might not all be included at the same rate. A good provider should be able to answer questions about what they offer, and how they price services.

Who will manage your support?

Some IT support providers work as a whole team to provide assistance. That may mean that you speak with a different technician any time you have a problem, or any time you have a specific kind of problem (website, software, anti virus, etc). Ask how they manage client accounts, and if you’ll be working with a team or a specific technician or project manager.

Experience and Reputation

These two go hand in hand. Look for a proven IT support provider, and make sure you do some research on what their past clients say about working with them. A good tech support provider should have ample experience and stay up to date with the latest software. Make sure they prioritize team education and training, so you’re always getting the latest industry standards.


Look for an IT support provider that gives you clear guidelines on what you can expect from their response time. Do they prioritize responses based on the severity of an issue? Ask about their procedures for handling more urgent matters, like data security, and how they handle smaller issues, like a single computer or device. While their ‘response’ time isn’t a guaranteed ‘resolution’ time, you want to know they’ll start working on your issues sooner than later.

What’s the contract term?

If an IT support provider is confident in their services, they won’t be asking you to sign a two or three year agreement before you’ve even worked with them. Ask about shorter term agreements, and how to end the service if things aren’t satisfactory. Do they provide guarantees for their services? What about cancellation fees? Make sure you ask these questions upfront to avoid getting fined or stuck in a contract later.


The best IT support providers are happy to give clear details about how they operate, what they provide, and what you can expect from them. Remember, it’s better to take your time and do some research, rather than end up with a provider you regret. As always, check into their reputation. What past clients say about working with them will tell you a lot about a company, and what you can expect from them.

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IT services you should never put off for later

IT services provide a lot of value to businesses, and it can be hard to prioritize the most important aspects. However, there are some IT services that are absolutely crucial to your business. These services are ones that should never be put off for another day. If you’re wondering what to put at the top of your list, this guide will let you know what you need to prioritize.

Professional Security

A cyber security breach can happen when you least expect it. New threats come up all the time, and waiting to have IT support take care of your security is a huge risk. Putting off data security leaves a window open for an unscrupulous character to access sensitive information. You simply can’t wait to have IT support enhance your security. They can install special protections and anti virus software to ensure your company, and clients, are fully protected.

IT Support From Experts

A lot of things can go wrong when you try to manage your business’s technology on your own. Even a small error can lead to large company wide problems. Don’t wait until a problem grows to get expert support.

Let an IT professional get your business on track so you can avoid costly errors that grow over time. These services have the knowledge and expertise to solve your IT issues, so you know the problem is corrected the right way, every time.

Instant Assistance

Even if your business is running at top efficiency, small tech issues are still inevitable. During regular daily activities, a small glitch can turn into a bad customer experience. Using a dedicated IT support service means employees at all levels can get instant help for technical issues.

Whether it’s a hardware or software issue, having IT support on hand prevents a small issue from interrupting the day’s work. Rather than waiting all day to fix an issue, you can use an IT helpdesk to get solutions right away.

Real Time Monitoring and Solutions

IT support can keep an eye on your business, even when you can’t. These experts can help you ensure your website is running properly so you can keep getting conversions, and keep downtime at bay.

Customers may not be patient if your systems are slow to load or temporarily down. You may not even see an issue unless a customer or client reports it, and not everyone will call customer service to let you know. It’s imperative to have IT monitoring right away to avoid these problems.


While IT support can improve your business and procedures all around, there are definitely IT services you should never put off for later. We’ve discussed the most important, and those should be at the top of your list. These services really center around security, support, and the customer experience. Ultimately, it’s all about keeping your business operating at its best. For IT support in Orlando, give us a call.

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Top 5 ways IT Support can help your company

Businesses today rely on technology more than ever. However, you need to focus on your business processes instead of trying to figure out IT issues. For many businesses, it makes more sense to have specialized IT support in Orlando than expend other resources on the effort. IT support does more than just fix computer problems, though. There are plenty of ways tech support can drive your business farther.

Focus on Your Business

IT support takes the pressure off you to keep up with technology, so you can focus on your business. Without dedicated IT support, you can end up spending a lot of time trying to work around technology on your own. Letting a professional keep your technology working smoothly frees up time and resources for the rest of your business.

Keep up With Innovations

In our world, technology is always changing. Businesses often find it hard to keep up with changes, and can suffer as a result. Tech support keeps your company on the most current software, without any effort on your part. Even solutions to improve website response can come overnight, and an IT company ensures you’re always up to date.

Better Customer Experiences

For businesses, the customer experience is usually a make or break process. If your website or support systems aren’t efficient and accessible, customers may leave and get frustrated. IT support makes sure your systems are streamlined so you can provide the best possible customer experience.

Having old, inefficient systems gives off an unprofessional impression, which decreases your customers’ trust. A tech support team can make sure every interaction is the best and most efficient it can be.

Secure Your Business

Cyber security is a serious matter, and a security breach can ruin a company’s reputation in no time. IT isn’t just about making your website look good. It’s also about making sure all your data is protected from cyber threats. Showing partners and clients that you take security seriously is key to building your reputation.

Manage Your Data Efficiently

Whether it’s on the front end or back end, your business has a lot of data to keep track of. Even the most organized departments can have trouble keeping track of everything. An IT service makes it easy to keep all your data in order, so it’s accessible when and where you need it. There’s no more calling clients back later because employees can’t find the proper information. It’s right at their fingertips when they need to access it.


IT support can be a game changer for any business, and it can do a lot more than most business owners realize. Don’t let your business get lost to tech problems. Using a professional service is an all around win for businesses.

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Mac vs. PC For Your Office

Mac vs WindowsIn the battle of Mac vs. PC advertising plays on the stereotypical person that would own each type of computer. Mac has put a vision in the minds of consumers that a Mac user is young and inventive, hip and stylish, while a PC user is the pocket protector wearing nerd that created spreadsheets and tables for fun.

If you are looking to purchase a new computer for use in an office, your decision should not be based on an image you are made to think you will obtain. When making this type of investment you want to choose something that is going to work best for the major tasks the computer will be used for on a daily basis. (more…)

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