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What to look for in your IT Support provider

There’s a wide array of IT support services in Orlando offering to help businesses. Before you hire the first service you come across, remember that your business is going to rely on them for critical support. Finding the right IT support provider is as important to your business as choosing the right team in each department. Follow this guide to find out what you should be looking for when you decide which provider to hire.

What to look for in your IT Support provider

What is (and isn’t) included

When an IT support provider contracts with a company, they should have a very specific set of services they offer. Ask to look at contract details beforehand, and always ask to get specifics in writing if they’re not already on the contract.

While they may provide any support you need, it might not all be included at the same rate. A good provider should be able to answer questions about what they offer, and how they price services.

Who will manage your support?

Some IT support providers work as a whole team to provide assistance. That may mean that you speak with a different technician any time you have a problem, or any time you have a specific kind of problem (website, software, anti virus, etc). Ask how they manage client accounts, and if you’ll be working with a team or a specific technician or project manager.

Experience and Reputation

These two go hand in hand. Look for a proven IT support provider, and make sure you do some research on what their past clients say about working with them. A good tech support provider should have ample experience and stay up to date with the latest software. Make sure they prioritize team education and training, so you’re always getting the latest industry standards.


Look for an IT support provider that gives you clear guidelines on what you can expect from their response time. Do they prioritize responses based on the severity of an issue? Ask about their procedures for handling more urgent matters, like data security, and how they handle smaller issues, like a single computer or device. While their ‘response’ time isn’t a guaranteed ‘resolution’ time, you want to know they’ll start working on your issues sooner than later.

What’s the contract term?

If an IT support provider is confident in their services, they won’t be asking you to sign a two or three year agreement before you’ve even worked with them. Ask about shorter term agreements, and how to end the service if things aren’t satisfactory. Do they provide guarantees for their services? What about cancellation fees? Make sure you ask these questions upfront to avoid getting fined or stuck in a contract later.


The best IT support providers are happy to give clear details about how they operate, what they provide, and what you can expect from them. Remember, it’s better to take your time and do some research, rather than end up with a provider you regret. As always, check into their reputation. What past clients say about working with them will tell you a lot about a company, and what you can expect from them.

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IT services you should never put off for later

IT services provide a lot of value to businesses, and it can be hard to prioritize the most important aspects. However, there are some IT services that are absolutely crucial to your business. These services are ones that should never be put off for another day. If you’re wondering what to put at the top of your list, this guide will let you know what you need to prioritize.

Professional Security

A cyber security breach can happen when you least expect it. New threats come up all the time, and waiting to have IT support take care of your security is a huge risk. Putting off data security leaves a window open for an unscrupulous character to access sensitive information. You simply can’t wait to have IT support enhance your security. They can install special protections and anti virus software to ensure your company, and clients, are fully protected.

IT Support From Experts

A lot of things can go wrong when you try to manage your business’s technology on your own. Even a small error can lead to large company wide problems. Don’t wait until a problem grows to get expert support.

Let an IT professional get your business on track so you can avoid costly errors that grow over time. These services have the knowledge and expertise to solve your IT issues, so you know the problem is corrected the right way, every time.

Instant Assistance

Even if your business is running at top efficiency, small tech issues are still inevitable. During regular daily activities, a small glitch can turn into a bad customer experience. Using a dedicated IT support service means employees at all levels can get instant help for technical issues.

Whether it’s a hardware or software issue, having IT support on hand prevents a small issue from interrupting the day’s work. Rather than waiting all day to fix an issue, you can use an IT helpdesk to get solutions right away.

Real Time Monitoring and Solutions

IT support can keep an eye on your business, even when you can’t. These experts can help you ensure your website is running properly so you can keep getting conversions, and keep downtime at bay.

Customers may not be patient if your systems are slow to load or temporarily down. You may not even see an issue unless a customer or client reports it, and not everyone will call customer service to let you know. It’s imperative to have IT monitoring right away to avoid these problems.


While IT support can improve your business and procedures all around, there are definitely IT services you should never put off for later. We’ve discussed the most important, and those should be at the top of your list. These services really center around security, support, and the customer experience. Ultimately, it’s all about keeping your business operating at its best. For IT support in Orlando, give us a call.

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Top 5 ways IT Support can help your company

Businesses today rely on technology more than ever. However, you need to focus on your business processes instead of trying to figure out IT issues. For many businesses, it makes more sense to have specialized IT support in Orlando than expend other resources on the effort. IT support does more than just fix computer problems, though. There are plenty of ways tech support can drive your business farther.

Focus on Your Business

IT support takes the pressure off you to keep up with technology, so you can focus on your business. Without dedicated IT support, you can end up spending a lot of time trying to work around technology on your own. Letting a professional keep your technology working smoothly frees up time and resources for the rest of your business.

Keep up With Innovations

In our world, technology is always changing. Businesses often find it hard to keep up with changes, and can suffer as a result. Tech support keeps your company on the most current software, without any effort on your part. Even solutions to improve website response can come overnight, and an IT company ensures you’re always up to date.

Better Customer Experiences

For businesses, the customer experience is usually a make or break process. If your website or support systems aren’t efficient and accessible, customers may leave and get frustrated. IT support makes sure your systems are streamlined so you can provide the best possible customer experience.

Having old, inefficient systems gives off an unprofessional impression, which decreases your customers’ trust. A tech support team can make sure every interaction is the best and most efficient it can be.

Secure Your Business

Cyber security is a serious matter, and a security breach can ruin a company’s reputation in no time. IT isn’t just about making your website look good. It’s also about making sure all your data is protected from cyber threats. Showing partners and clients that you take security seriously is key to building your reputation.

Manage Your Data Efficiently

Whether it’s on the front end or back end, your business has a lot of data to keep track of. Even the most organized departments can have trouble keeping track of everything. An IT service makes it easy to keep all your data in order, so it’s accessible when and where you need it. There’s no more calling clients back later because employees can’t find the proper information. It’s right at their fingertips when they need to access it.


IT support can be a game changer for any business, and it can do a lot more than most business owners realize. Don’t let your business get lost to tech problems. Using a professional service is an all around win for businesses.

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Improving the Productivity of Your Company with IT Services

Businesses are continually lookinImproving the Productivity of Your Company with IT Servicesg for ways to increase productivity among their employees. One of the ways you can increase production is by outsourcing your IT needs to professionals. Technology is becoming more critical for companies today. By hiring an Orlando IT company, you can make sure all your tech needs are being met while allowing your employees to focus on their jobs without any distractions. In this blog, learn how hiring a company that specializes in IT managed services can help increase your productivity in the workplace.

Allow Staff to Focus on What They Do Best

People tend to be happiest and most productive when they get to focus on what they do best. When you hired your employees, you hired them to do a specific job. However, when they have to take time out of their regular work routine to deal with tech problems, it takes time away from their actual responsibilities. Therefore, when you hire an IT services provider, you won’t have to worry about employees performing tasks outside of their expertise. Your IT professionals can handle all your tech needs, so your employees can work on what they do best, which is helping you run your business.

Access to Talent and Resources

Are you thinking about expanding your business? Or do you have time-sensitive projects you need to be done? If either one of those questions pertains to you, your company’s productivity could benefit from hiring an IT services provider. When you outsource your IT services, it gives you access to specialized talent and resources that you wouldn’t usually have. The assistance you receive can make your staff more capable of doing their jobs more quickly without any interruptions.

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Effective Technology

There is no doubt having functional, state-of-the-art technology can increase your productivity and makes it easier for your employees to do their jobs effectively. With the proper technique, you can reduce unnecessary paperwork, improve communications, increase organization, and more.

Hiring a managed IT service provider offers your business access to the latest and best software available. Furthermore, IT services can help you decide what you need, and which tools will benefit your employees the most. Plus, they ensure the tech tools that you use will continue working when you need them.

Limited Downtime

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Internet outages, security breaches, and unplanned downtime can all limit your productivity in your business. They frustrate customers and may cause you to lose sales. Also, you will probably spend a lot of time and energy trying to fix the issue. With IT managed services, you can decrease the downtime your business experiences and get back up and running faster. As a result, your employees will be able to do their work, and you can enjoy peace of mind knowing your company is in good hands.

24/7 Support

Lastly, when tech problems happen, your entire workplace can be put on hold. IT service providers offer around the clock support and can help you resolve all your tech issues as soon as they happen. If you’re looking for more creative ways to increase your company’s productivity, contact NetComplete to learn how we can help to improve productivity in your business.

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Security Tips for Your Devices

security tips for your devicesMajor companies such as Google, Apple, and Microsoft invest a lot of resources in the Internet of Things (IoT). However, just like any other technological trend, it will come with some minor issues and setbacks. Due to the diversity in IoT, developers are still working on creating large-scale security solutions. Fortunately, NetComplete has some tips you can do to keep IoT cyber attacks in check.

Set Passwords

Surprisingly a lot of people don’t know they can set passwords for IoT, making their gadgets more accessible to hacking. You must make sure to set new and strong passwords — specifically, ones with a combination of upper and lowercase letters, numbers, and a symbol. It also helps if you use a password manager to help keep track of all your passwords.

Disable Universal Plug and Play (UPnP)

UPnP helps IoT gadgets to discover and connect to other devices. However, this feature can also act as a gateway for hackers to infiltrate your devices and networks. To avoid this, disable these features on all your devices.

Create a Separate Network

It’s always the smart choice to keep your IoT devices connected to their own network that is separate from your main office networks. When you create a separate network, devices can connect to the internet but won’t have access to any essential files you have on your device. You can also invest in device access management tools. These tools allow you to control which devices can access certain data and monitor the unauthorized ones.

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How Can I Protect My Online Identity?

Protect My Online IdentityIf you’re not careful with how you act online, your online identity could be compromised. As a result, having your online identity stolen can lead to devastating consequences that can affect various accounts. For instance, your financial, healthcare, e-commerce, social media, data, and much more could be at risk when your online identity is stolen. The loss can include usernames, passwords, credit cards, and social security numbers. For some people, they can quickly resolve/restore their identity. For other people, it can take months before everything gets figured out and back on track. By following these critical IT security measures from NetComplete you could prevent yourself from becoming a victim of identity fraud.

Secure Your PC and Mobile Devices

Be sure your operating system is up-to-date and uses strong passwords.

Add More Security on your Mobile Account

Don’t fall victim like other people in the past when they were hit with a SIM swap. Contact your mobile phone provider and ask them for a SIM card password or security PIN on your accounts. Also, ask if they can “flag” your account if they receive any suspicious activity for added security.

Never AutoSave Passwords in Your Browsers

Delete saved passwords in all of your browsers. Every one of them has the option to export saved passwords for anyone to view.

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Upgrade Your Free Email Accounts

Gmail and Microsoft’s Outlook are the most popular free email accounts, but if you get hacked, you have to resort to an online form and wait for support. For 24/7 support by phone, email, or online, upgrade your Gmail and Microsoft accounts. In addition, with an upgraded account with either of these, you get additional storage and other perks.

Remove Your Phone Number from Critical Accounts with Authentication Factors

If you have been a victim of SIM swapping, your phone is usually the first device that has an authentication app or a saved code. Therefore, a hacker with a SIM swapped phone number will not have access to the trusted device. If an online service requires SMS-based authentication, you can use a Google Voice number (or an alternate SMS option) associated with an email account that is entirely separate from your primary email.

Backup Important Data

Regardless if it’s professional or personal documents, photos, programs, music, it’s essential to back up anything you can’t replace. Otherwise, they could be lost forever. The purpose of backing up more than once is to safeguard a single point of failure. Cloud-based storage is an excellent way to prevent fire, flood, technical, or human error from destroying local copies. Also, a configuration mistake or forgetting to pay the annual subscription fee on a fee-based cloud service can cause some or all of your flies to disappear. It’s worth noting its also a good idea to backup files on another local drive just in case.

It’s essential to make a conscious effort to practice these steps to defend your online identity. Stay alert and watch for common signs of identity theft such as false information on your credit reports, missing bills or other mail, receiving new credit cards you didn’t apply for, credit approval denials for no reason, and call to notices about past due to bills for services or products you didn’t purchase. Lastly, you must consider credit freeze and think twice before using public Wi-Fi.

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